Phoenix Warranty
Phoenix Distributing Warranty Overview
At Phoenix Distributing, we stand behind the quality of our products and the reliability of our service. Our goal is to ensure your confidence in every order—especially when it comes to safety-critical systems like residential fire sprinklers.
What Our Warranty Covers
Phoenix Distributing offers a limited warranty on all products, materials and installation purchased through our distribution channels. This includes:
- Manufacturer-Backed Coverage for all sprinkler components and fittings, as defined by the original equipment manufacturers (OEMs).
- Material Accuracy Guarantee on systems designed through our proprietary SprinkThink™ software, ensuring that materials listed match the specifications provided.
- Support Assurance to help resolve any product defects, mis-shipments, or performance issues related to installation guidance.
How to File a Warranty Claim
If you believe a product is defective or incorrect, please contact our team at support@phoenixfiresystems.com within 30 days of discovering the issue. We’ll help determine the best solution, whether it’s a replacement, credit, or manufacturer review.